Privacy Policy
Effective Date: June 7, 2026
SwainSmith (“we,” “our,” or “us“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including our specialized landing pages, and use our contact forms to request consultations or information regarding our Octave Attune EAM consulting and services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or provide us with your information.
1. Information We Collect
We may collect information about you in various ways. The information we may collect on the website includes:
Personal Data
Personally identifiable information, such as your First Name, Last Name, Business Email Address, and Company Name, which you voluntarily give to us when you choose to fill out our online contact or consultation request forms. You are under no obligation to provide us with any personal information; however, your refusal to do so may prevent you from using certain site features or from requesting a consultation.
Derivative and Technical Data
Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the site and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. We use these technologies primarily to monitor the effectiveness of our advertising campaigns (such as Google Ads) and to analyze website traffic.
2. How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
- Deliver the complimentary EAM consultation or information you requested.
- Analyze asset management challenges to better prepare for our introductory discovery calls.
- Increase the efficiency and operation of our website.
- Monitor and analyze usage and trends to improve user experience with our landing pages.
- Track the conversion performance of our marketing and advertising campaigns (e.g., Google Ads tracking).
- Respond to customer service requests and support needs.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share information we have collected about you in certain situations, strictly for operational purposes:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, and customer service tools (such as our CRM or website analytics providers).
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that, despite our efforts, no security measure is perfect or impenetrable. No method of data transmission can be guaranteed to be immune from interception or other misuse.
5. Your Rights and Choices
You may at any time review or change the information in your account or terminate your relationship with us by contacting us using the contact information provided below. You may also opt out of any future marketing communications by clicking the unsubscribe link in emails we send, or by contacting us directly.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: